The increase in 2019-20 Actual activity is mainly due to the extraordinary bushfire related responses. 165 609 165 164 No. of Zone Emergency Management Committee meetings held 44 44 44 46 No. of SES website hits on community safety pages 16 000 13 965 19 500 17 509 No. of SES social media interactions Facebook, Twitter etc — likes, comments, shares. 120 000 115 199 108 000 103 778 No. of accredited assessors, trainers and local instructors 225 211 230 217 2020-21 Agency Statements — Volume 2 Emergency Services — SES 97 State Emergency Service Statement of comprehensive income 2020-21 Budget $000 2019-20 Actual $000 2019-20 Budget $000 2018-19 Actual $000 Income Intra-government transfers 27 027 23 039 21 540 21 549 Sales of goods and services — 159 — — Interest revenues 23 10 23 17 Net gain or loss on disposal of assets — -236 — 4 Resources received free of charge — — — 99 Other income 98 56 96 112 Total income 27 148 23 028 21 659 21 781 Expenses

A more consistent visual presentation was introduced to reinforce the Council’s branding standards and Council has made much more practical use of social media, which has won considerable support from very local active users of media such as Facebook and Twitter.

The MDBA also maintained active social media (Facebook and Twitter) accounts.

The STARCLUB Field Officer provides information and resources in the region via Twitter (occasionally with a reach of 5000) Facebook, the SportSE web site and e-news, Sport Network meetings, and regional radio and print media.

464 441 235 333 327 111 315 333 140 358 328 170 214 243 127 Modifications 33 33 27 30 30 22 18 19 8 23 21 11 17 21 12 Notices Table 9 Notices of exemption or authorisation made under the HVNL 2023–24 2022–23 2021–22 2020–21 2019–20 Access 76 39 32 30 28 Vehicle Standards 4 3 5 7 8 Fatigue 1 10 6 1 8 4 Number of calls received by the external call centre and in-house NHVR Contact Centre. 5 Head count not full-time equivalent. 6 Senior Manager includes Managers and Directors. 7 Executive and Senior Leadership – these employees are engaged on fixed term arrangements between 3-5 years. 8 Senior Manager includes – Manager and Director in this number with the brackets indicating the Directors. 9 An injury that was not an LTI but for which first aid and/or medical treatment was administered. 10 An injury experienced travelling between home and the workplace, to or from work-related training or for other work-related reasons. 11 Impressions on Facebook, Instagram, LinkedIn and Twitter

Customers are presented with multiple opportunities to provide their feedback through the Adelaide Metro website, Adelaide Metro InfoLine and InfoCentre, as well as social media such as Facebook and Twitter.

Further enquiries The University of Adelaide SA 5005 Australia enquiries future.ask.adelaide.edu.au phone +61 8 8313 7335 free-call 1800 407 527 web adelaide.edu.au facebook facebook.com/uniofadelaide X (twitter) twitter.com/uniofadelaide tiktok tiktok.com/@uniofadelaide instagram instagram.com/uniofadelaide wechat UniversityOfAdelaide weibo weibo.com/uniadelaide Disclaimer The information in this publication is current as at the date of printing and is subject to change.

Customers are presented with multiple opportunities to provide their feedback through the Adelaide Metro website, Adelaide Metro InfoLine and InfoCentre, as well as social media such as Facebook and Twitter.

Emergency Services — CFS 2012–13 Agency Statements — Volume 2 35 • Introduced a smart phone application and used Facebook and Twitter as additional methods of communicating to the community information regarding bushfires and other incidents.

Council continued to use enews including Facebook, Twitter and a dedicated email list to provide regular information to residents.